Charge amounts explained

TotalAV's subscription terms are monthly & annual.

If you feel you have been charged too much or charged for an upgrade that you did not want, please email us at and we can rectify the situation or alternatively you can call and speak to one of the team:


United States: 833-201-8681

United Kingdom: 0333-016-5981

Australia: 1-800-952-291

Canada: 833-201-8681

International: +1-833-201-8681


If your account has come up for renewal please consider the following points prior to contacting us:

  • Any discount received on your first payment applies to the first term only, renewal prices are without introductory discounts
  • By default accounts are set for auto-renewal to prevent disruption to your service, this can be turned off at your request
  • Auto-renewal payment is attempted 15 days prior to the renewal date