Unrecognized Charge

I have an unrecognized charge on my account

If you have an unrecognized charge on your card from TotalAVtotalav.com or antivirushelper.com and feel that you didn’t make this payment, rest assured, we are more than happy to refund it back to you and investigate how it could have occurred. 

Please email unrecognised@totalav.com and we will investigate the charge and refund appropriately. Before contacting us just double-check with members of your household, or anyone with access to your payment method, to ensure they haven’t purchased our services without your consent.


Our team will need the following information to locate a charge:

  • Last 4 digits of the charged card
  • Name embossed on the card
  • Address the card is registered to
  • The date and the amount charged


Email: unrecognised@totalav.com or Click Here



United States: 833-201-8681

United Kingdom: 0333-016-5981

Australia: 1-800-952-291

Canada: 833-201-8681

International: +1-833-201-8681