If you’ve purchased a product from TotalAV, your payment will show as WWW* totalav.com on your bank statement.
If you have an unrecognized charge on your card from TotalAV, totalav.com or WWW* totalav.com and feel that you didn’t make this payment, rest assured, we are more than happy to refund it back to you and investigate how it could have occurred.
Sometimes charges appear on your statement s few days after the purchase was made, addon charges may be grouped together in a separate charge, or your subscription may have automatically renewed.
Please and we will investigate the charge and refund appropriately. Before contacting us just double-check with members of your household, or anyone with access to your payment method, to ensure they haven’t purchased our services without your consent.
Please review your and to see what charges you may be incurring and which credit card they are charged to.
Our team will need the following information to locate a charge:
Last 4 digits of the charged card
Name embossed on the card
Address the card is registered to
The date and the amount charged
United States: 833-201-8681
United Kingdom: 0333-016-5981