TotalAV’s Identity Restoration service, provided by our in-house call center and comprised of all CITRM (Certified Identity Theft Risk Management Specialist) designated staff, supports members in restoring one’s identity in the event that their identity is compromised. Bilingual specialists, multilingual and hearing-impaired services are offered and available 24-hours a day, 7-days a week. Identity Restoration delivers value when members need it most and protects individuals in the event of identity theft.
Full-Service Identity Restoration by CITRMS designated Identity Restoration staff reduces the time and effort a member endures in the event that their identity is stolen, and goes beyond traditional credit report restoration by offering robust case knowledge in non-credit restoration.
Assisted Identity Restoration helps members by offering an assigned Restoration Specialist to offer tips, detailed instructions and follow-up to assist members in restoring their identity.
Self-Service Identity Restoration gives members step-bystep instructions for repairing and restoring a compromised identity.