If you’ve purchased a product from TotalAV, your payment will show as antivirushelper.com on your bank statement.
If you have an unrecognised charge on your card from TotalAV, totalav.com or antivirushelper.com and feel that you didn’t make this payment, rest assured, we are more than happy to refund it back to you and investigate how it could have occurred.
Please email firstname.lastname@example.org and we will investigate the charge and refund appropriately. Before contacting us just double-check with members of your household, or anyone with access to your payment method, to ensure they haven’t purchased our services without your consent.
Our team will need the following information to locate a charge:
Last 4 digits of the charged card
Name embossed on the card
Address the card is registered to
The date and the amount charged
United States: 833-201-8681
United Kingdom: 0333-016-5981