If you have an unrecognized charge on your card from TotalAV, totalav.com or antivirushelper.com and feel that you didn’t make this payment, rest assured, we are more than happy to refund it back to you and investigate how it could have occurred.
Please email firstname.lastname@example.org and we will investigate the charge and refund appropriately. Before contacting us just double-check with members of your household, or anyone with access to your payment method, to ensure they haven’t purchased our services without your consent.
Our team will need the following information to locate a charge:
United States: 844-346-6837.
United Kingdom: 0333-370-6569.
Live Chat: For faster resolution of your issue, please contact our 24/7 Live Chat here or at the bottom right of your screen.