I chose the wrong plan, how can I change it?
Not a problem at all, simply email email@example.com and we will be able to quickly get you on the right plan. If a refund...
I have paid but I’m still told to upgrade, why?
In some cases orders are held for additional verification. If your order is held you will not be granted full access to the...
Charge amounts explained
TotalAV's subscription terms are monthly & annual.
If you feel you have been charged too much or charged for an upgrade...
Can I stop auto-renewal payments?
In an effort to avoid interruption to your services, we will attempt to automatically process the renewal payment on that...
How do I cancel my account?
If you have any questions regarding account cancellation or you would like us to cancel your subscription, please CONTACT...
How do I receive a refund?
If you have any questions regarding a charge or you would like to request a refund, please CONTACT our billing team.
Do you offer a money back guarantee?
Our money back guarantee entitles you to a full refund within 30 days of purchase. After this period refunds are issued on...
Why do you keep charging my PayPal account?
If you have chosen to pay via PayPal, a PayPal subscription will be set up.
A PayPal subscription is a recurring payment...
Renewing your Subscription
How do I contact you?
For any billing queries regarding TotalAV, totalav.com or antivirushelper.com, contact us on any of the options below:
If you are using a paid version TotalAV, you can give us a call toll-free 24/7/365.
For any billing queries regarding TotalAV,...
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